If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange,UN-opened if sealed,unless upon arrival it has been damaged by carrier,DVDs not returnable once opened. Refunds for items returned within fifteen days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date, unused, unopened will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, advise insured, traceable method to the address below. Butler's Scrolls Of Love, 6891 Cedar Hill Court, Riverdale, Georgia 30296 , (678) 884-5307.